I feel kind of special, I sent my XBOX 360 in for repair for a non-RROD related problem.
My DVD drive has been noisy since I got the 360 but I’d just been putting up with it, it would occasionally make horrible “I’m eating your game DVDs” noises but up until recently didn’t actually cause any damage. However, in recent months it had scratch two games beyond playabiliy and I figured it was time to send it in before the normal 12 month warranty ran out.
The registration process was easy (fully online, no calls to India) and they sent me a reply paid shipping label via email, I package up the unit and sent it off. Less than a week later I get an email saying the unit has been repaired and is on it’s way back to me, that’s pretty good service! (assuming they actually fixed it, I’m not cynical). According to the tracking site, it’s going to be delivered today.
The only complaint I have so far (remember, I haven’t got it yet, they may have replaced the whole thing with a lump of coal for all I know) is that the tracking information provided in the emails after the 360 was sent back was not much help, it provided a tracking number but not a way to use that number anywhere and finding the proper site to plug the number in was surprisingly hard.
The original email went something like this:
Xbox Customer Support Service Request ID #: 106XXX7709
Great news, your Xbox console has been shipped and is on its way back to you! You should receive this within the next 7 days.
For your convenience, your shipping information is provided below:
Carrier Name : POST LOGISTICS – AUSTRALIA
Carrier Tracking Number : 249XXX6580
You may track the status of your package using the POST LOGISTICS – AUSTRALIA website and the tracking number provided above. There is also a direct link to the carrier tracking at our Repair Status Page. The tracking number may take up to 24 hours to activate.
Unfortunately, it didn’t give a link to the POST LOGISTICS website so I googled and found http://www.postlogisticsinternational.com/Login/Login.aspx, nope, that’s not it. Then I tried again and found, http://www.auspost.com.au/postlogistics/home/, also nada. No sign of my package there either.
Concerned that the system had eaten my XBOX I pushed on and finally found:
…which is the correct site. All I’m saying is that a simple hyperlink in the email would have saved me (and everyone else who wants to track their repaired 360), in reality, less time than it took me to type this post , oh shut up!